Privacy Policy

South Cheshire Services Ltd is committed to protecting your privacy and ensuring that any information that we collect about you is never misused.

This policy explains what information we collect, how and why we use it, how we keep it safe, and what your rights are.

By using our website, services and products, you agree to the way we collect and use your personal information according to the terms of this privacy policy.

 

About us and this policy
 

Who we are
 

We are South Cheshire Services Ltd, a Private Limited Company registered in England and Wales (Number 3028324). We are an accredited private training provider and offer salt sheeting services.
 

If you have any comments or concerns about this policy, or any privacy or data protection query, please contact us in writing:
 

South Cheshire Services Ltd

2 Palmerston Close

Haslington

Crewe

CW1 5QE

Email: enquiries@scstraining.co.uk

How we collect your information
 

Most information will come directly from you as you give us information when you use our website, products and services, including when you:
 

  • Correspond with us by phone, email or otherwise

  • Complete one of our forms

  • Search for a product or service
     

We may also get information from other sources including:
 

  • Third parties, such as external training organisations

  • Your employer

  • Awarding Bodies (NOCN-CSkills Awards), Card Schemes (CITB/CPCS) and Skills Funding Agency (ULN, Personal Learner Record)

  • Our own In-House Training/Assessment/Development Records.

What information we collect

The information we collect from you could include:#

  • Your name, address, email and phone number

  • Date of birth

  • National Insurance number

  • Gender

  • Ability/Disability

  • Ethnicity

  • Workplace address and contact details

  • Registration numbers with Awarding Bodies and Card Schemes

  • Unique Learner Numbers (ULN)

  • Records of training, assessment and development

  • Records of prior learning

  • Photograph

  • Financial information
     

We may sometimes use other information about you, but only where the information is relevant to fulfil our statutory roles, regulatory duties and functions and relevant to our services and products.

How we use your information

We use your information for many purposes, including to:

  • Fulfil our statutory roles, regulatory duties and functions as a Limited Company

  • Fulfil our statutory roles, regulatory duties and functions a private training provider

  • Administer our internal training, assessment and development records

  • Administer certification, qualification and card scheme requirements

  • Administer our accounts

  • Manage our employees

  • Provide education, training and development advice

  • Confirm identities

  • Advertise, promote and market our services

  • Provide and improve our services

  • Notify you about a change to our service

 

Sharing your information

We do not share your information with others unless you have consented, or it is necessary to do so because:

  • Of our statutory roles, regulatory duties and functions as a Limited Company and accredited private training provider

  • The law requires us to

  • Of administrative or operational needs
     

When we do have to share information, it is likely to be with:

  • Our service providers or agents

  • Your employer or prospective employers

  • Card schemes, Awarding Bodies and training registers

  • Funding Bodies

Email, chat and social media
 

There are many ways you may communicate with us online, including by:
 

  • Email

  • Social media (Such as Facebook)

  • Chat and instant messaging
     

When you use email, chat and social media, it is likely that you know what information you are sharing with us. How we process your information, who accesses it, and how long we keep it, depends on the context in which we collected it, but follows the terms of our privacy policy and UK law.

The information is normally handled by our authorised staff, but if we intend to share it with third parties, we will make every effort to let you know.

 

Your payment details
 

We use your payment details to process orders, for invoicing and payments.
 

How we use your information:
 

We do not use your information for any purpose you have not authorised or disclose it to third parties without your permission. We process credit and debit card transactions via PayPal.
 

Who has access to your information:
 

South Cheshire Services Ltd staff and contracted data processors have access to your payment details to carry out your transaction.
 

What we do:
 

For bank account transactions, we may make a record of your:
 

  • Name

  • Branch address

  • Sort code

  • Account number

 

 

Where possible we only store the card transaction receipt and other data needed to process the payment once the transaction is complete.

 

How long we keep it:

We keep your bank details for as long as you authorise and delete them when they are no longer needed. We do not keep payment card information.


 

Your rights
 

You have a right to:
 

  • The right to be informed

  • Ask for a copy of any information we hold about you

  • Withdraw any consents you have given

  • Ask us to correct any inaccurate or incomplete information we have about you

  • Ask us to delete your information from our records

  • Ask us to send a copy of your information to a third party in a data portable format

  • Lodge a complaint with us or with the Information Commissionaires Office, or with any other relevant supervisory authority about how we handle your personal data

  • The right not to be subjected to automated decision making including profiling


 

Our products and services
 

Training, Assessment and Development
 

How we use your information:
 

We use your information to determine and advise you of the right course for you, to deliver the course and to process the course and relevant achievements

 

Who has access to your information:
 

South Cheshire Services Ltd employees who administer the course and deliver training have access

 

We use your:
 

Contact details, personal information any other relevant information required by regulatory bodies

 

How long we keep your information:
 

We keep information for long enough to ensure that, if a query arises in the future, we have enough information to deal with it.

General enquiries, where personal information has been used to assess your training, assessment and development requirements, which do not progress, will be retained for 6 months.

 

In House training, assessment and development information/records will be retained for three years following the year end in which the training, assessment, development falls.

 

S/NVQ information/records will be retained in line with Awarding Body (NCON-CSkills Awards) requirements currently 3 years. Information/records will be retained for three years following the year end in which the training, assessment, development falls.  Where funding has been/is accessed by individuals and/or companies information will be held to meet the funding authority requirements, the maximum length of retention for information/records is variable and dependent upon the contract requirements at the time the funding was/is issued.

 

Plant Operator Card Scheme information/records will be retained for 6 years currently in line with CITB/CPCS Scheme requirements. Information/records will be retained for six years following the year end in which the training, assessment, development falls.

 

Who we share your information with:
 

The registration process for Awarding Bodies and Plant Operator card Schemes requires that we share your personal information with them to complete their registration and achievement processes and to produce Certification and Plant Operator Scheme cards. If applicable we may be required to share your information with the Education and Skills Funding Agency to allow them to create your Unique Learner Number and Personal Learner Record. We may also share your information with other Training Providers if we find we are unable to assist with your particular training/assessment/development requirements.

 

Revision Packs
 

We sell revision packs through ebay and payment is taken via PayPal.

 

How we use your information:
 

We use your information to process your purchase. This includes your name, contact and payment details.

 

Who has access to your information:
 

South Cheshire Services Ltd staff receive details of your purchase and payment. Staff and systems at ebay and PayPal use your information to process your purchase and payment.

How long we keep your information:

Financial information is retained for 7 years.

 

Keeping your information safe

South Cheshire Services Ltd recognises the need to keep your information secure.

When we pass on your information to a third party we seek to ensure that they have appropriate security measures in place to keep your information safe and to comply with the general principles in relation to data protection. 

Within South Cheshire Services Ltd every effort is made to ensure personal information is kept safe and secure and is used for specific lawful purposes and only by staff who need it. Paper records are secured in locked offices, electronic records and databases are password protected.

 

Information will be disposed of securely; paper records will be shredded, and electronic records will be erased.

 

Updates to this policy
 

South Cheshire Services Ltd recognises that privacy and data protection concerns can evolve over time and will keep this policy under review.

 

 

Reviewed April 2018

Contact

Office Hours
09:30-16:00  Monday-Friday

South Cheshire Services Ltd

Unit 4F, Cockshades Enterprise Workshops

Stock Lane

Wybunbury

Nantwich

Cheshire

CW5 7HA

 


Registered office:
2 Palmerston Close, Haslington, Crewe, Cheshire, CW1 5QE

Company number: 03028324

Registered in England and Wales

Tel. 01270 583827

CPCS is a certification mark of the NOCN Job Cards, part of NOCN Group.

© 2019 by South Cheshire Services Ltd.